Hiring Senior IT Helpdesk at Trivita AI to provide technical support, manage IT assets and user accounts, and support internal IT operations.
Job description
- Provide daily IT support to employees for issues related to computers, software, email, printers, Internet/Wi-Fi, and office equipment.
- Install, configure, and hand over computers, user accounts, software, and IT equipment for new employees.
- Manage, track, and conduct inventory of the company’s IT assets and equipment.
- Support user account management, access permissions, and internal IT requests.
- Coordinate with IT Engineers/System Administrators to resolve system, network, or infrastructure issues beyond the Helpdesk scope.
- Record and track IT support requests to ensure they are handled in a timely manner.
Qualifications
- At least 3 years of experience in IT Helpdesk, IT Support, or a similar role.
- Proven ability to independently troubleshoot hardware, software, operating system, network, and office equipment issues.
- Experience installing, configuring, and managing computers, software, user accounts, and access permissions.
- Good knowledge of Windows, Microsoft 365, LAN/Wi-Fi networks, and fundamental IT security practices.
- Experience managing and tracking IT assets and equipment.
- Strong troubleshooting skills with the ability to identify root causes and coordinate with IT Engineers/System Administrators on complex issues.
- Good communication and end-user support skills.
- Proactive, responsible, detail-oriented, and capable of working independently.
Benefits
- Competitive salary based on qualifications and experience
- Dynamic technology and AI-focused working environment
- Opportunity to participate in real-world technology and AI projects
- Full benefits in accordance with company policies and labor regulations
Contact information
- Address: No. 01, Street 104, Quarter 3, Binh Trung Ward, Ho Chi Minh City
- Phone: 0937519182
- Email: hr@trivita.ai / le.vu@trivita.ai
