{"id":2826,"date":"2026-08-12T13:33:45","date_gmt":"2026-08-12T06:33:45","guid":{"rendered":"https:\/\/trivita.ai\/?p=2826"},"modified":"2026-08-12T13:34:22","modified_gmt":"2026-08-12T06:34:22","slug":"hiring-senior-it-helpdesk","status":"publish","type":"post","link":"https:\/\/trivita.ai\/en\/hiring-senior-it-helpdesk\/","title":{"rendered":"Hiring SENIOR IT HELPDESK"},"content":{"rendered":"<ul class=\"wp-block-list\">\n\n\n\n\n\n\n\n\n\n<\/ul>\n\n\n\n\n\n<ul class=\"wp-block-list\">\n\n\n\n\n\n\n\n\n\n\n\n\n\n<\/ul>\n\n\n\n\n\n<ul class=\"wp-block-list\">\n\n\n\n\n\n<\/ul>\n\n\n\n\n\n<ul class=\"wp-block-list\">\n\n\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Hiring Senior IT Helpdesk at Trivita AI to provide technical support, manage IT assets and user accounts, and support internal IT operations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Job description<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide daily IT support to employees for issues related to computers, software, email, printers, Internet\/Wi-Fi, and office equipment.<\/li>\n\n\n\n<li>Install, configure, and hand over computers, user accounts, software, and IT equipment for new employees.<\/li>\n\n\n\n<li>Manage, track, and conduct inventory of the company\u2019s IT assets and equipment.<\/li>\n\n\n\n<li>Support user account management, access permissions, and internal IT requests.<\/li>\n\n\n\n<li>Coordinate with IT Engineers\/System Administrators to resolve system, network, or infrastructure issues beyond the Helpdesk scope.<\/li>\n\n\n\n<li>Record and track IT support requests to ensure they are handled in a timely manner.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Qualifications<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>At least <strong>3 years of experience<\/strong> in IT Helpdesk, IT Support, or a similar role.<\/li>\n\n\n\n<li>Proven ability to independently troubleshoot hardware, software, operating system, network, and office equipment issues.<\/li>\n\n\n\n<li>Experience installing, configuring, and managing computers, software, user accounts, and access permissions.<\/li>\n\n\n\n<li>Good knowledge of Windows, Microsoft 365, LAN\/Wi-Fi networks, and fundamental IT security practices.<\/li>\n\n\n\n<li>Experience managing and tracking IT assets and equipment.<\/li>\n\n\n\n<li>Strong troubleshooting skills with the ability to identify root causes and coordinate with IT Engineers\/System Administrators on complex issues.<\/li>\n\n\n\n<li>Good communication and end-user support skills.<\/li>\n\n\n\n<li>Proactive, responsible, detail-oriented, and capable of working independently.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Benefits<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Competitive salary based on qualifications and experience<\/li>\n\n\n\n<li>Dynamic technology and AI-focused working environment<\/li>\n\n\n\n<li>Opportunity to participate in real-world technology and AI projects<\/li>\n\n\n\n<li>Full benefits in accordance with company policies and labor regulations<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Contact information<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Address: No. 01, Street 104, Quarter 3, Binh Trung Ward, Ho Chi Minh City<\/li>\n\n\n\n<li>Phone: 0937519182<\/li>\n\n\n\n<li>Email: <a href=\"mailto:hr@trivita.ai\">hr@trivita.ai<\/a> \/ <a href=\"mailto:le.vu@trivita.ai\">le.vu@trivita.ai<\/a>\u00a0<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Hiring Senior IT Helpdesk at Trivita AI to provide technical support, manage IT assets and user accounts, and support internal IT operations. Job description Qualifications Benefits Contact information<\/p>","protected":false},"author":1,"featured_media":2827,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-2826","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tuyen-dung"],"acf":[],"_links":{"self":[{"href":"https:\/\/trivita.ai\/en\/wp-json\/wp\/v2\/posts\/2826","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trivita.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/trivita.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/trivita.ai\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/trivita.ai\/en\/wp-json\/wp\/v2\/comments?post=2826"}],"version-history":[{"count":1,"href":"https:\/\/trivita.ai\/en\/wp-json\/wp\/v2\/posts\/2826\/revisions"}],"predecessor-version":[{"id":2828,"href":"https:\/\/trivita.ai\/en\/wp-json\/wp\/v2\/posts\/2826\/revisions\/2828"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/trivita.ai\/en\/wp-json\/wp\/v2\/media\/2827"}],"wp:attachment":[{"href":"https:\/\/trivita.ai\/en\/wp-json\/wp\/v2\/media?parent=2826"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/trivita.ai\/en\/wp-json\/wp\/v2\/categories?post=2826"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/trivita.ai\/en\/wp-json\/wp\/v2\/tags?post=2826"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}